Bone & Bees – Beef Tallow & Honey Moisturiser

Shipping Policy - Bone & Bees

Order Processing

• Orders are typically processed within 1-2 business days (Monday-Friday, excluding holidays).

• You’ll receive a confirmation email once your order is placed and another when it ships.

Shipping Destinations

We ship:

• 🇬🇧 United Kingdom

• 🇪🇺 Europe

• 🌎 Worldwide

UK Shipping

• Standard Delivery: 3-5 business days

• Express Delivery: 1-2 business days

International Shipping

Delivery times vary by region:

• Europe: 5-10 business days

• USA & Canada: 7-14 business days

• Rest of World: 10-21 business days

All delivery timelines are estimates and may vary due to customs clearance or local carrier delays.

Shipping Costs

Shipping rates are calculated at checkout based on:

• Destination

• Package weight

• Shipping method selected

Customs & Import Taxes

For international orders, import duties, taxes, and customs fees may apply. These are the buyer’s responsibility and not included in the item price or shipping cost.

Order Tracking

Once shipped, you’ll receive a tracking number via email so you can follow your package.

Lost or Damaged Items

If your order hasn’t arrived within the expected timeframe:

• Contact us with your order number.

• We’ll help track it or arrange a replacement when applicable.

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Returns & Exchanges - Bone & Bees

30-Day Satisfaction Guarantee

If you’re not happy with your purchase, contact us within 30 days of delivery to request a return or exchange.

Eligibility

To be eligible for a return:

• Item must be unused/unopened (except in the case of damaged or defective goods).

• In original packaging.

• Returned with proof of purchase (order number or receipt).

Non-Returnable Items

• Gift cards

• Items marked as final sale

• Opened or used products (unless faulty)

How to Return

1. Email us at: info@boneandbees.co.uk

2. Provide your order number and reason for return.

3. We’ll send you a return authorization and instructions.

4. Pack items securely and ship back to the address we provide.

Return shipping costs are the customer’s responsibility unless the product is defective or we made an error.

Refunds

• Once we receive and inspect your return, refunds are issued to your original payment method.

• Refunds typically take 5-10 business days to process.

• Shipping fees are non-refundable (unless the return is due to our error).

Exchanges

If you want a different product or size:

• Indicate this in your return request.

• We’ll help you exchange based on availability.

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Need Help?

We’re here for you!

Email: info@boneandbees.co.uk

Response within 1 business day