Refund policy

Returns & Refund - Bone & Bees

30-Day Satisfaction Guarantee

If you’re not happy with your purchase, contact us within 30 days of delivery to request a return or exchange.

Eligibility

To be eligible for a return:

• Item must be unused/unopened (except in the case of damaged or defective goods).

• In original packaging.

• Returned with proof of purchase (order number or receipt).

Non-Returnable Items

• Gift cards

• Items marked as final sale

• Opened or used products (unless faulty)

How to Return

1. Email us at: info@boneandbees.co.uk

2. Provide your order number and reason for return.

3. We’ll send you a return authorization and instructions.

4. Pack items securely and ship back to the address we provide.

Return shipping costs are the customer’s responsibility unless the product is defective or we made an error.

Refunds

• Once we receive and inspect your return, refunds are issued to your original payment method.

• Refunds typically take 5-10 business days to process.

• Shipping fees are non-refundable (unless the return is due to our error).

Exchanges

If you want a different product or size:

• Indicate this in your return request.

• We’ll help you exchange based on availability.

⸻

Need Help?

We’re here for you!

Email: info@boneandbees.co.uk

Response within 1 business day